Terms of Service
Introduction
Welcome to Flying Arrow. These Terms of Service govern your access to and use of our website, travel booking platform, and travel-related services. By using Flying Arrow services, you agree to comply with these Terms and Conditions.
Definitions
Company
“Flying Arrow”, “we”, “our”, or “us” refers to Flying Arrow and its affiliated entities.
User
“User”, “Customer”, “Traveller”, “You”, or “Your” refers to any person using Flying Arrow services.
Service Providers
Includes airlines, hotels, tour operators, transport operators, visa agencies, cruise providers, travel insurance companies, and other travel vendors.
Services Offered
Flying Arrow may provide:
Flight Bookings
Domestic and international airline reservations.
Hotel Bookings
Hotel, resort, apartment, villa, homestay, and accommodation reservations.
Tour Packages
Domestic and international holiday packages.
Visa Assistance
Documentation and visa facilitation services.
Transportation Services
Airport transfers, car rentals, cab bookings, and transportation arrangements.
Travel Insurance
Optional travel protection and insurance services.
Booking Conditions
Reservation Confirmation
All bookings are subject to:
- Availability
- Supplier confirmation
- Successful payment
- Verification of traveler details
Flying Arrow reserves the right to reject or cancel bookings due to pricing errors, availability issues, or regulatory requirements.
Pricing
Displayed prices may include:
- Base fare
- Taxes
- Service fees
- Convenience charges
Prices may change without prior notice until booking confirmation is completed.
User Responsibilities
Accurate Information
Users must provide accurate:
- Personal details
- Travel information
- Passport details
- Contact information
- Payment information
Travel Documentation
Users are solely responsible for obtaining:
- Valid passports
- Visas
- Transit permits
- Health certificates
- Travel insurance
- Government-required documents
Flying Arrow shall not be liable for denied boarding, denied entry, or travel disruptions due to inadequate documentation.
Flight Booking Terms
Airline Policies
All flight bookings remain subject to the airline’s own:
- Fare rules
- Baggage policies
- Schedule changes
- Cancellation policies
- Refund regulations
Flying Arrow acts solely as a booking facilitator.
Schedule Changes
Airlines may:
- Delay flights
- Reschedule departures
- Modify routes
- Cancel services
Flying Arrow shall not be responsible for losses resulting from such changes.
Hotel Booking Terms
Hotel Policies
Hotel bookings are subject to:
- Check-in requirements
- Hotel-specific policies
- Occupancy rules
- Local regulations
Hotels reserve the right to refuse check-in according to their policies.
Additional Charges
Users shall directly pay for:
- Room service
- Laundry
- Additional meals
- Parking fees
- Resort fees
- Security deposits
Tour Package Terms
Itinerary Changes
Flying Arrow may modify itineraries due to:
- Weather conditions
- Government restrictions
- Supplier changes
- Safety concerns
- Operational requirements
Equivalent alternatives may be offered whenever possible.
Traveler Conduct
Users must:
- Follow local laws
- Respect tour schedules
- Maintain proper behavior
- Follow safety instructions
Flying Arrow reserves the right to remove disruptive travellers without refund.
Visa Assistance Services
Role of Flying Arrow
Flying Arrow only assists in preparing and submitting visa applications.
Visa Decisions
Visa approval or rejection remains solely at the discretion of:
- Embassies
- Consulates
- Immigration Authorities
Flying Arrow does not guarantee visa approval.
Payment Terms
Accepted Payments
Payments may be accepted through:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Bank Transfers
Payment Security
All transactions are processed through secure payment gateways.
Cancellation and Refund Policy
User-Initiated Cancellation
Cancellation charges may apply according to:
- Airline rules
- Hotel policies
- Tour operator terms
- Visa service conditions
Processing Time
Refund timelines depend on:
- Supplier processing
- Banking systems
- Payment method used
Convenience fees and service charges may be non-refundable.
Limitation of Liability
Flying Arrow acts solely as an intermediary between users and travel suppliers.
Flying Arrow shall not be liable for:
Travel Disruptions
- Flight cancellations
- Delays
- Missed connections
- Overbooking
- Supplier insolvency
Losses
- Lost baggage
- Personal injury
- Theft
- Property damage
- Missed business opportunities
Force Majeure Events
Including:
- Natural disasters
- Pandemics
- Government restrictions
- Political unrest
- War
- Strikes
Intellectual Property
All website content, including:
- Logos
- Graphics
- Text
- Images
- Designs
- Software
remain the exclusive property of Flying Arrow and may not be reproduced without written permission.
Prohibited Activities
Users shall not:
Unauthorized Use
- Misuse of the website
- Attempt unauthorized access
- Introduce malicious software
- Conduct fraudulent transactions
Commercial Misuse
- Resell bookings without authorisation
- Use services for unlawful purposes
Governing Law
These Terms of Service shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.
Amendments
Flying Arrow reserves the right to modify these Terms of Service at any time.
Continued use of the website after updates constitutes acceptance of the revised terms.
Contact Information
Flying Arrow Support Team
Email:
Phone:
Website:
Effective Date
These Terms of Service are effective from the date of publication on the Flying Arrow website.